Comments and Complaints
Please take a look at our leaflet explaining how to make a complaint or voice your needs.
Service user feedback is very important to us and our mission to ensure we provide and continuously improve our quality services. Comment cards are displayed and available to all service users on all our wards. Our service users can complete a comment card at any stage of their stay and place it the suggestion/comment box on the ward.
It is the policy of Saint John of God Hospital to welcome views from service-users, staff, visitors and the community about the services provided by the Hospital. Any complaint will be viewed as an opportunity to inform service provision to continuously improve the quality of the services that we provide and to learn lessons so as to prevent similar occurrences in the future. Complaints, criticisms or suggestions, whether oral or written will be taken seriously, handled appropriately and sensitively.